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Privacy Policy

At eOceanic, our mission is to empower those who go to sea with the best intelligence available so that you may be safer, explore wider possibilities and fully enjoy your time afloat. We fulfil our mission by reinventing the collection and presentation of sailing information so that it is easy to access and easy to understand. We extend the same attention and care to your personal data and eOceanic is General Data Protection Regulation (GDPR) registered and fully compliant.

This privacy policy sets out how eOceanic uses and protects the information that you provide us with when you use eOceanic.com and eOceanic Go - collectively, our 'products'. We are committed to ensuring that your privacy is protected. When you provide information by which you can be identified by using our products, then you can be assured that it will only be used in accordance with this privacy statement.

eOceanic reserves the right to modify this Privacy Policy at any time. We will notify you of any updated Privacy Policy on our products in a timely manner to ensure that you continue to be happy with our Privacy Policy. If you object to any of the changes to this Privacy Policy, you should stop using our products and delete your account if you have set up one. This policy is effective from May 1st, 2020.

What legal jurisdiction does eOceanic operate in?

The products we provide are operated from the European Economic Area (EEA). If you are located outside of the EEA and choose to use the products or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the EEA to provide this service.

What information about me do you share publicly?

When you join the eOceanic community, we show nothing, your profile and your activities are set to be private by default. You only share your activities and opinions when you want to and take that active step to do so in separate discreet instances. For example, when you choose to share a 'Haven', item of 'Experience', or 'Route', your track as being logged on 'eOceanic Go' when you decide to make it available on eOceanic.com or make public comments on the site. With a social network aspect in 'eOceanic Go', you can choose, in future releases, to invite your contacts to view your present location and activities and invite dialogue. But all of these are individual active decisions you decided to do and cease once completed, then returning to the default 'private' setting.

What information do you show about me if I do that?

Your name and user profile information is only viewable by other eOceanic users when you decide to share content and post it. For example, your comments or shared photographs, if selected for posting, will be accessed by other eOceanic members and non-members or viewable on publicly accessible eOceanic pages. Your logged passages and profile are visible only for as long as you want them to be.

What information does eOceanic collect about me?

eOceanic collects information that directly or indirectly identifies you in many different ways. These including when you use, register and comment on eOceanic.com or use eOceanic Go and how you use our products. For example:

  • • We collect basic account information such as your name, email address, username and password that helps secure and provide you with access to our products.

  • • We can use your contact information so we can respond to your support requests and comments.

  • • We can collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use eOceanic products. This technical information includes device and network information, cookies, log files and analytics information. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

  • • We can collect and process location information you when launch 'eOceanic Go', including date, time and geo-location information as well as your speed and distance covered. We do not track your device location while you are not using 'eOceanic Go', but in order to provide eOceanic’s core products, it is necessary for us to track your device location while you use the application.

  • • When you make a payment on eOceanic, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry compliant third-party payment products and we do not store your credit card information.

What we do with the information we gather?

eOceanic can use the information we collect and receive to operate the products we offer and to enhance and customise them for your use. We do not sell your personal information to anyone. Our uses can be any of the following:

  • • We use your e-mail address to enable you to log on to eOceanic to share new Experience, Havens and Routes and make comments with regards to Experience, Havens and Routes that we have currently posted.

  • • We may also use it, if you opt-in, to allow us to contact you from time to time to let you know about important changes and useful site and associated product updates, ask for your advice and local knowledge, and also to personalise your repeat visits to eOceanic.

  • • Web information is used to track visitor use of the eOceanic.com and to compile statistical reports on website activity. The product uses log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks. This information can be used to analyse trends, administer, protect and secure the product, track member movement in the aggregate, and gather broad demographic information for aggregate use.

  • • We can use your contact information so we can respond to your support requests and comments.

  • • We can use the information we collect about you and your activities to make us aware of common route usage and possible havens for the common good.

  • • Certain information may be shared on eOceanic with Rescue Services, in an emergency.

  • • The information we collect is used to process payments, provide support related to the products, protect members and enforce our Terms of Service, promote safety.

  • • We can also use the information we collect to analyse, develop and improve our products. To do this, eOceanic may use third-party analytics providers to gain insights into how our products are used and to help us improve our offerings.

  • • The information may be used to market and promote products, activities on eOceanic, and other commercial products or services. For example, if we know that you are sailing in a particular area, we may, at some future time, be able to connect you with potential crew, marine services you might need assistance from or potentially benefit from special berthing rates that may be made available. We may also show you relevant sponsored content related to the area.

  • • We may share your information with third parties who provide services to eOceanic such as supporting, improving, promoting and securing the products, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the products over time on our behalf so that we or they may promote eOceanic or display information that may be relevant to your interests on the products or other websites or services.

  • • We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If eOceanic becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Can I see the information you hold on me?

You have the right to request a copy of the information that we hold about you at any time. If you would like a copy of some or all of your personal information, please
email:support@eoceanic.com. The single item of information we do not have visibility to, as it is only known to you and we encrypted for your own security, is your password.

How can I make corrections to my data?

You may ask us to correct or remove any other information you think is inaccurate or amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please email:support@eoceanic.com. eOceanic will generally respond to your request within 10-14 business days.

How can I delete the information you hold on me?

You can delete your account and/or request that your data by emailing:support@eoceanic.com. eOceanic will generally respond to your request within 10-14 business days.

After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, recorded tracks and logs cannot be reinstated. Following the deletion of your account, it may take up to 90 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.

eOceanic also provides the option to remove individual activities you have posted from view on the products without deleting your account. The activities will typically remain on eOceanic’s systems as anonymised information.

If you post data via 'eOceanic Go' or 'eOceanic.com', please be aware that any personal information you submit may be read, collected, or used by other users of other forums indefinitely, and could be used to send you unsolicited messages. eOceanic is not responsible for the personal information you choose to submit on eOceanic or other 3rd party services.

How is my data secured?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Several measures to safeguard the collection, transmission and storage of the data are in place. We employ reasonable protections for your information that are appropriate to its sensitivity. The products use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers.

eOceanic engages providers that are industry leaders in online security, including services verification, to strengthen the security of our products. The products are registered with site identification authorities so that your browser can confirm eOceanic’s identity before any personal information is sent. In addition, eOceanic’s secure servers protect this information using advanced firewall technology.

What happens if you are legally obliged to share my data?

We may preserve and share your information with third parties, rescue services, law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or another legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of eOceanic or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

What if I do not want you to contact me?

eOceanic offers various ways to manage the notifications you receive. You can choose to stop receiving certain emails and notifications by indicating your preferences. You may also unsubscribe by following the instructions contained at the bottom of each email. Any administrative or service-related emails (to confirm a purchase, or an update to this Privacy Policy or our Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the products you requested.

What about other information sources you suggest?

eOceanic may contain links to other information sources of interest. Unless indicated otherwise, this Privacy Policy does not apply to third-party products or the practices of companies that we do not own or control, including other companies you might interact with through our products. Once you leave our products, you should note that we do not have any control over those other offerings. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the other services in question.

How long do you intend to keep this information?

We retain information as long as it is necessary to provide the products to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the product or until your account is deleted. In addition, you can delete some items of information (e.g., profile information) and you can remove individual activities from view on the products without deleting your account.

Additionally, we may retain information where deletion requests are made to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information connected to you that is no longer necessary and relevant to provide our products may be de-identified or aggregated with other non-personal data to provide insights which are commercially valuable to eOceanic, such as statistics of the use of the products. For example, we may retain publicly available segments or routes and other depersonalised geolocation information to continue to improve the products and we use aggregated information in our Routes and Havens. This information will be de-associated with your name and other identifiers.